Re: telephone number 416.xxx.xxxx
To whom it may concern:
A few weeks ago I received a note from a collections agency informing me that they had been hired by Bell to extract $27 from me as I was seriously delinquent in my payment. This was news to me, as I terminated all services I had been receiving through Bell Canada and its subsidiary, Sympatico, nearly 18 months ago. I had not received any bills, invoices, or statements of account in the intervening period.
Unfortunately, I lost the letter, so I called 310-BELL to sort the matter out.
The billing representative listened to my story, but said she couldn’t help me. She transferred my call to the credit department. The representative there also listened to my story. She was polite and sympathetic, but unable to help me. She confirmed that my account showed a balance owing of approximately $27. She gave me a phone number for Alliance One, the collections agency Bell deals with.
I hung up, and immediately called the number I’d been given. My call was taken by a polite man with a suspiciously southern US accent. He said he’d be more than happy to help me, but that Bell Canada had terminated their contract quite some time ago. They no longer did any work for Bell, so there was no way he could help me. He told me to call Bell directly.
I hung up, and once again called 310-BELL. My call was eventually answered by a woman with a heavy French accent. She called up my account and asked why I had called through to the Quebec billing office. She said my account showed no outstanding balance; however, she also said that she couldn’t help me. She suggested I call the Toronto office directly, and provided a phone number.
I hung up, and called the number she had given me. My call was answered by an attendant, who transferred me to ‘the appropriate person’. That person said that she would transfer me to a different department. My call was finally answered by somebody who confirmed that he was indeed in the Toronto office. Once I had explained the problem, he apologised and informed me that Alliance One no longer dealt with Bell Canada. Bell had terminated their contract, he said. He advised me to call Bell Canada directly.
I hung up, and called 310-BELL. I was put through to the billing department. I explained my situation to the man who answered. Rather than suggest I call somebody else, he put me on hold for 15 minutes while he found somebody who could help me.
He eventually came back and informed me that my account showed an outstanding balance of $27.67; however, the account was also closed. He didn’t know how I could make a payment on a closed account. He then put me on hold for an additional 10 minutes. When he returned, he provided me with the address found at the top of this letter. He advised me to send you a cheque for the full amount along with my phone number as reference.
Enclosed is a cheque for $27.67. I have no doubt that you would love to assist me, but that you have never heard of me, have no record of my account, do not do any business with Bell Canada, speak only French, do not operate your business in Canadian dollars, do not accept cheques, and are ethically and morally opposed to the use of telephones.
If that is the case, please accept this cheque as a token of my appreciation for the time you spent reading this letter. Please feel free to cash it, donate it to charity, frame it, burn it, or make it an offering to your favourite god. Whatever.
After all, this whole experience was cheaper than dinner and a movie and far more entertaining.
If, by some mysterious chance, this cheque does manage to find its way to my account, please let me know.
Sincerely,
The Sarcastrix
Encl. one postal money order in the amount of $27.67
CC: Bell Canada, Office of the Manager
Bell Canada, Executive Office of Customer Relations
PS: New Chick does not approve, condone, or authorise this letter or any of its contents.